How severe is CVE-2024-23792?

CVE-2024-23792 has a CVSS 3.x base score of 5.3, rated medium severity. It is exploitable over network with high attack complexity, requires low privileges and no user interaction. Impact on confidentiality is none, integrity high, and availability none.

Is CVE-2024-23792 being actively exploited?

It is not currently listed in CISA's KEV catalog. Its EPSS exploit-prediction score is 0% (27th percentile), an estimate of the probability of exploitation in the next 30 days.

What products are affected by CVE-2024-23792?

CVE-2024-23792 affects Otrs. See the affected-products list for the exact vulnerable versions.

How do I fix CVE-2024-23792?

Review the linked vendor and NVD advisories for patched versions and mitigations, then upgrade or apply the recommended workaround.

Does CVE-2024-23792 have an EU (EUVD) identifier?

Yes. CVE-2024-23792 is tracked in the ENISA EU Vulnerability Database (EUVD) as EUVD-2024-21245.

When was CVE-2024-23792 published?

CVE-2024-23792 was published on 2024-01-29 and last updated on 2026-06-17.

CVE-2024-23792

CVE-2024-23792 is a medium-severity vulnerability in Otrs with a CVSS 3.x base score of 5.3. It is not currently listed as actively exploited by CISA, and its EPSS exploit-prediction score is low. The underlying weakness is classified as CWE-287.

Key facts

Severity: Medium (CVSS 3.x base score 5.3)
EPSS exploit prediction: 0% (27th percentile)
Actively exploited: Not listed in CISA KEV
EU (EUVD) id: EUVD-2024-21245
Weakness: CWE-287
Affected product: Otrs
Published: 2024-01-29
Last modified: 2026-06-17

Description

When adding attachments to ticket comments, another user can add attachments as well impersonating the orginal user. The attack requires a logged-in other user to know the UUID. While the legitimate user completes the comment, the malicious user can add more files to the comment. This issue affects OTRS: from 7.0.X through 7.0.48, from 8.0.X through 8.0.37, from 2023.X through 2023.1.1.

Frequently asked questions

What is CVE-2024-23792?: When adding attachments to ticket comments, another user can add attachments as well impersonating the orginal user. The attack requires a logged-in other user to know the UUID. While the legitimate user completes the comment, the malicious user can add more files to the comment. This issue affects OTRS: from 7.0.X through 7.0.48, from 8.0.X through 8.0.37, from 2023.X through 2023.1.1.
How severe is CVE-2024-23792?: CVE-2024-23792 has a CVSS 3.x base score of 5.3, rated medium severity. It is exploitable over network with high attack complexity, requires low privileges and no user interaction. Impact on confidentiality is none, integrity high, and availability none.
Is CVE-2024-23792 being actively exploited?: It is not currently listed in CISA's KEV catalog. Its EPSS exploit-prediction score is 0% (27th percentile), an estimate of the probability of exploitation in the next 30 days.
What products are affected by CVE-2024-23792?: CVE-2024-23792 affects Otrs. See the affected-products list for the exact vulnerable versions.
How do I fix CVE-2024-23792?: Review the linked vendor and NVD advisories for patched versions and mitigations, then upgrade or apply the recommended workaround.
Does CVE-2024-23792 have an EU (EUVD) identifier?: Yes. CVE-2024-23792 is tracked in the ENISA EU Vulnerability Database (EUVD) as EUVD-2024-21245.
When was CVE-2024-23792 published?: CVE-2024-23792 was published on 2024-01-29 and last updated on 2026-06-17.

References

https://otrs.com/release-notes/otrs-security-advisory-2024-03/

Affected products (1)

cpe:2.3:a:otrs:otrs:*:*:*:*:*:*:*:*

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