CVE-2024-28186

CVE-2024-28186 is a high-severity vulnerability in Freescout with a CVSS 3.x base score of 7.1. It is not currently listed as actively exploited by CISA, and its EPSS exploit-prediction score is low. The underlying weakness is classified as CWE-532.

Key facts

Description

FreeScout is an open source help desk and shared inbox built with PHP. A vulnerability has been identified in the Free Scout Application, which exposes SMTP server credentials used by an organization in the application to users of the application. This issue arises from the application storing complete stack traces of exceptions in its database. The sensitive information is then inadvertently disclosed to users via the `/conversation/ajax-html/send_log?folder_id=&thread_id={id}` endpoint. The stack trace reveals value of parameters, including the username and password, passed to the `Swift_Transport_Esmtp_Auth_LoginAuthenticator->authenticate()` function. Exploiting this vulnerability allows an attacker to gain unauthorized access to SMTP server credentials. With this sensitive information in hand, the attacker can potentially send unauthorized emails from the compromised SMTP server, posing a severe threat to the confidentiality and integrity of email communications. This could lead to targeted attacks on both the application users and the organization itself, compromising the security of email exchange servers. This issue has been addressed in version 1.8.124. Users are advised to upgrade. Users unable to upgrade should adopt the following measures: 1. Avoid Storing Complete Stack Traces, 2. Implement redaction mechanisms to filter and exclude sensitive information, and 3. Review and enhance the application's logging practices.

Frequently asked questions

What is CVE-2024-28186?
FreeScout is an open source help desk and shared inbox built with PHP. A vulnerability has been identified in the Free Scout Application, which exposes SMTP server credentials used by an organization in the application to users of the application. This issue arises from the application storing complete stack traces of exceptions in its database. The sensitive information is then inadvertently disclosed to users via the `/conversation/ajax-html/send_log?folder_id=&thread_id={id}` endpoint. The stack trace reveals value of parameters, including the username and password, passed to the `Swift_Transport_Esmtp_Auth_LoginAuthenticator->authenticate()` function. Exploiting this vulnerability allows an attacker to gain unauthorized access to SMTP server credentials. With this sensitive information in hand, the attacker can potentially send unauthorized emails from the compromised SMTP server, posing a severe threat to the confidentiality and integrity of email communications. This could lead to targeted attacks on both the application users and the organization itself, compromising the security of email exchange servers. This issue has been addressed in version 1.8.124. Users are advised to upgrade. Users unable to upgrade should adopt the following measures: 1. Avoid Storing Complete Stack Traces, 2. Implement redaction mechanisms to filter and exclude sensitive information, and 3. Review and enhance the application's logging practices.
How severe is CVE-2024-28186?
CVE-2024-28186 has a CVSS 3.x base score of 7.1, rated high severity. It is exploitable over network with low attack complexity, requires low privileges and no user interaction. Impact on confidentiality is high, integrity low, and availability none.
Is CVE-2024-28186 being actively exploited?
It is not currently listed in CISA's KEV catalog. Its EPSS exploit-prediction score is 1% (42nd percentile), an estimate of the probability of exploitation in the next 30 days.
What products are affected by CVE-2024-28186?
CVE-2024-28186 affects Freescout. See the affected-products list for the exact vulnerable versions.
How do I fix CVE-2024-28186?
Review the linked vendor and NVD advisories for patched versions and mitigations, then upgrade or apply the recommended workaround. Given its high severity, prioritise patching exposed systems.
Does CVE-2024-28186 have an EU (EUVD) identifier?
Yes. CVE-2024-28186 is tracked in the ENISA EU Vulnerability Database (EUVD) as EUVD-2024-25310.
When was CVE-2024-28186 published?
CVE-2024-28186 was published on 2024-03-12 and last updated on 2026-06-17.

References

Affected products (1)

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