CVE-2026-27637

CVE-2026-27637 is a critical-severity vulnerability in Freescout with a CVSS 3.x base score of 9.8. It is not currently listed as actively exploited by CISA, and its EPSS exploit-prediction score is low. The underlying weakness is classified as CWE-330.

Key facts

Description

FreeScout is a free help desk and shared inbox built with PHP's Laravel framework. Prior to version 1.8.206, FreeScout's `TokenAuth` middleware uses a predictable authentication token computed as `MD5(user_id + created_at + APP_KEY)`. This token is static (never expires/rotates), and if an attacker obtains the `APP_KEY` — a well-documented and common exposure vector in Laravel applications — they can compute a valid token for any user, including the administrator, achieving full account takeover without any password. This vulnerability can be exploited on its own or in combination with CVE-2026-27636. Version 1.8.206 fixes both vulnerabilities.

Frequently asked questions

What is CVE-2026-27637?
FreeScout is a free help desk and shared inbox built with PHP's Laravel framework. Prior to version 1.8.206, FreeScout's `TokenAuth` middleware uses a predictable authentication token computed as `MD5(user_id + created_at + APP_KEY)`. This token is static (never expires/rotates), and if an attacker obtains the `APP_KEY` — a well-documented and common exposure vector in Laravel applications — they can compute a valid token for any user, including the administrator, achieving full account takeover without any password. This vulnerability can be exploited on its own or in combination with CVE-2026-27636. Version 1.8.206 fixes both vulnerabilities.
How severe is CVE-2026-27637?
CVE-2026-27637 has a CVSS 3.x base score of 9.8, rated critical severity. It is exploitable over network with low attack complexity, requires no privileges and no user interaction. Impact on confidentiality is high, integrity high, and availability high.
Is CVE-2026-27637 being actively exploited?
It is not currently listed in CISA's KEV catalog. Its EPSS exploit-prediction score is 1% (47th percentile), an estimate of the probability of exploitation in the next 30 days.
What products are affected by CVE-2026-27637?
CVE-2026-27637 affects Freescout. See the affected-products list for the exact vulnerable versions.
How do I fix CVE-2026-27637?
Review the linked vendor and NVD advisories for patched versions and mitigations, then upgrade or apply the recommended workaround. Given its critical severity, prioritise patching exposed systems.
Does CVE-2026-27637 have an EU (EUVD) identifier?
Yes. CVE-2026-27637 is tracked in the ENISA EU Vulnerability Database (EUVD) as EUVD-2026-8611.
When was CVE-2026-27637 published?
CVE-2026-27637 was published on 2026-02-25 and last updated on 2026-06-17.

References

Affected products (1)

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