CVE-2024-34698

CVE-2024-34698 is a medium-severity vulnerability in Freescout with a CVSS 3.x base score of 4.6. It is not currently listed as actively exploited by CISA, and its EPSS exploit-prediction score is low. The underlying weakness is classified as CWE-1321.

Key facts

Description

FreeScout is a free, self-hosted help desk and shared mailbox. Versions of FreeScout prior to 1.8.139 contain a Prototype Pollution vulnerability in the `/public/js/main.js` source file. The Prototype Pollution arises because the `getQueryParam` Function recursively merges an object containing user-controllable properties into an existing object (For URL Query Parameters Parsing), without first sanitizing the keys. This can allow an attacker to inject a property with a key `__proto__`, along with arbitrarily nested properties. The merge operation assigns the nested properties to the `params` object's prototype instead of the target object itself. As a result, the attacker can pollute the prototype with properties containing harmful values, which are then inherited by user-defined objects and subsequently used by the application dangerously. The vulnerability lets an attacker control properties of objects that would otherwise be inaccessible. If the application subsequently handles an attacker-controlled property in an unsafe way, this can potentially be chained with other vulnerabilities like DOM-based XSS, Open Redirection, Cookie Manipulation, Link Manipulation, HTML Injection, etc. Version 1.8.139 contains a patch for the issue.

Frequently asked questions

What is CVE-2024-34698?
FreeScout is a free, self-hosted help desk and shared mailbox. Versions of FreeScout prior to 1.8.139 contain a Prototype Pollution vulnerability in the `/public/js/main.js` source file. The Prototype Pollution arises because the `getQueryParam` Function recursively merges an object containing user-controllable properties into an existing object (For URL Query Parameters Parsing), without first sanitizing the keys. This can allow an attacker to inject a property with a key `__proto__`, along with arbitrarily nested properties. The merge operation assigns the nested properties to the `params` object's prototype instead of the target object itself. As a result, the attacker can pollute the prototype with properties containing harmful values, which are then inherited by user-defined objects and subsequently used by the application dangerously. The vulnerability lets an attacker control properties of objects that would otherwise be inaccessible. If the application subsequently handles an attacker-controlled property in an unsafe way, this can potentially be chained with other vulnerabilities like DOM-based XSS, Open Redirection, Cookie Manipulation, Link Manipulation, HTML Injection, etc. Version 1.8.139 contains a patch for the issue.
How severe is CVE-2024-34698?
CVE-2024-34698 has a CVSS 3.x base score of 4.6, rated medium severity. It is exploitable over network with high attack complexity, requires low privileges and user interaction. Impact on confidentiality is low, integrity low, and availability low.
Is CVE-2024-34698 being actively exploited?
It is not currently listed in CISA's KEV catalog. Its EPSS exploit-prediction score is 0% (37th percentile), an estimate of the probability of exploitation in the next 30 days.
What products are affected by CVE-2024-34698?
CVE-2024-34698 affects Freescout. See the affected-products list for the exact vulnerable versions.
How do I fix CVE-2024-34698?
Review the linked vendor and NVD advisories for patched versions and mitigations, then upgrade or apply the recommended workaround.
Does CVE-2024-34698 have an EU (EUVD) identifier?
Yes. CVE-2024-34698 is tracked in the ENISA EU Vulnerability Database (EUVD) as EUVD-2024-34994.
When was CVE-2024-34698 published?
CVE-2024-34698 was published on 2024-05-14 and last updated on 2026-06-17.

References

Affected products (1)

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