CVE-2025-2493
CVE-2025-2493 is a high-severity vulnerability in Sytel Softdial Contact Center with a CVSS 3.x base score of 7.5. It is not currently listed as actively exploited by CISA, and its EPSS exploit-prediction score is low. The underlying weakness is classified as CWE-22.
Key facts
- Severity: High (CVSS 3.x base score 7.5)
- CVSS v4: 8.7
- EPSS exploit prediction: 1% (39th percentile)
- Actively exploited: Not listed in CISA KEV
- EU (EUVD) id: EUVD-2025-7569
- Weakness: CWE-22
- Affected product: Sytel Softdial Contact Center
- Published:
- Last modified:
Description
Path Traversal vulnerability in Softdial Contact Center of Sytel Ltd. This vulnerability allows an attacker to manipulate the ‘id’ parameter of the ‘/softdial/scheduler/load.php’ endpoint to navigate beyond the intended directory. This can allow unauthorised access to sensitive files outside the expected scope, posing a security risk.
Frequently asked questions
- What is CVE-2025-2493?
- Path Traversal vulnerability in Softdial Contact Center of Sytel Ltd. This vulnerability allows an attacker to manipulate the ‘id’ parameter of the ‘/softdial/scheduler/load.php’ endpoint to navigate beyond the intended directory. This can allow unauthorised access to sensitive files outside the expected scope, posing a security risk.
- How severe is CVE-2025-2493?
- CVE-2025-2493 has a CVSS 3.x base score of 7.5, rated high severity. It is exploitable over network with low attack complexity, requires no privileges and no user interaction. Impact on confidentiality is high, integrity none, and availability none.
- Is CVE-2025-2493 being actively exploited?
- It is not currently listed in CISA's KEV catalog. Its EPSS exploit-prediction score is 1% (39th percentile), an estimate of the probability of exploitation in the next 30 days.
- What products are affected by CVE-2025-2493?
- CVE-2025-2493 affects Sytel Softdial Contact Center. See the affected-products list for the exact vulnerable versions.
- How do I fix CVE-2025-2493?
- Review the linked vendor and NVD advisories for patched versions and mitigations, then upgrade or apply the recommended workaround. Given its high severity, prioritise patching exposed systems.
- Does CVE-2025-2493 have an EU (EUVD) identifier?
- Yes. CVE-2025-2493 is tracked in the ENISA EU Vulnerability Database (EUVD) as EUVD-2025-7569.
- When was CVE-2025-2493 published?
- CVE-2025-2493 was published on 2025-03-18 and last updated on 2026-06-17.
References
Affected products (1)
- cpe:2.3:a:sytel:softdial_contact_center:-:*:*:*:*:*:*:*
More vulnerabilities in Sytel Softdial Contact Center
- CVE-2025-2494 — Critical (CVSS 9.8): Unrestricted file upload to Softdial Contact Center of Sytel Ltd. This vulnerability could allow an attacker to upload…
- CVE-2025-2495 — Medium (CVSS 5.4): Stored Cross-Site Scripting (XSS) in Softdial Contact Center of Sytel Ltd. This vulnerability allows an attacker to…
All CVEs affecting Sytel Softdial Contact Center →
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