How severe is CVE-2025-2495?

CVE-2025-2495 has a CVSS 3.x base score of 5.4, rated medium severity. It is exploitable over network with low attack complexity, requires low privileges and user interaction. Impact on confidentiality is low, integrity low, and availability none.

Is CVE-2025-2495 being actively exploited?

It is not currently listed in CISA's KEV catalog. Its EPSS exploit-prediction score is 0% (11th percentile), an estimate of the probability of exploitation in the next 30 days.

What products are affected by CVE-2025-2495?

CVE-2025-2495 affects Sytel Softdial Contact Center. See the affected-products list for the exact vulnerable versions.

How do I fix CVE-2025-2495?

Review the linked vendor and NVD advisories for patched versions and mitigations, then upgrade or apply the recommended workaround.

Does CVE-2025-2495 have an EU (EUVD) identifier?

Yes. CVE-2025-2495 is tracked in the ENISA EU Vulnerability Database (EUVD) as EUVD-2025-7571.

When was CVE-2025-2495 published?

CVE-2025-2495 was published on 2025-03-18 and last updated on 2026-06-17.

CVE-2025-2495

CVE-2025-2495 is a medium-severity vulnerability in Sytel Softdial Contact Center with a CVSS 3.x base score of 5.4. It is not currently listed as actively exploited by CISA, and its EPSS exploit-prediction score is low. The underlying weakness is classified as CWE-79.

Key facts

Severity: Medium (CVSS 3.x base score 5.4)
CVSS v4: 5.3
EPSS exploit prediction: 0% (11th percentile)
Actively exploited: Not listed in CISA KEV
EU (EUVD) id: EUVD-2025-7571
Weakness: CWE-79
Affected product: Sytel Softdial Contact Center
Published: 2025-03-18
Last modified: 2026-06-17

Description

Stored Cross-Site Scripting (XSS) in Softdial Contact Center of Sytel Ltd. This vulnerability allows an attacker to upload XML files to the server with JavaScript code injected via the ‘/softdial/scheduler/save.php’ resource. The injected code will execute when the uploaded file is loaded via the ‘/softdial/scheduler/load.php’ resource and can redirect the victim to malicious sites or steal their login information to spoof their identity.

Frequently asked questions

What is CVE-2025-2495?: Stored Cross-Site Scripting (XSS) in Softdial Contact Center of Sytel Ltd. This vulnerability allows an attacker to upload XML files to the server with JavaScript code injected via the ‘/softdial/scheduler/save.php’ resource. The injected code will execute when the uploaded file is loaded via the ‘/softdial/scheduler/load.php’ resource and can redirect the victim to malicious sites or steal their login information to spoof their identity.
How severe is CVE-2025-2495?: CVE-2025-2495 has a CVSS 3.x base score of 5.4, rated medium severity. It is exploitable over network with low attack complexity, requires low privileges and user interaction. Impact on confidentiality is low, integrity low, and availability none.
Is CVE-2025-2495 being actively exploited?: It is not currently listed in CISA's KEV catalog. Its EPSS exploit-prediction score is 0% (11th percentile), an estimate of the probability of exploitation in the next 30 days.
What products are affected by CVE-2025-2495?: CVE-2025-2495 affects Sytel Softdial Contact Center. See the affected-products list for the exact vulnerable versions.
How do I fix CVE-2025-2495?: Review the linked vendor and NVD advisories for patched versions and mitigations, then upgrade or apply the recommended workaround.
Does CVE-2025-2495 have an EU (EUVD) identifier?: Yes. CVE-2025-2495 is tracked in the ENISA EU Vulnerability Database (EUVD) as EUVD-2025-7571.
When was CVE-2025-2495 published?: CVE-2025-2495 was published on 2025-03-18 and last updated on 2026-06-17.

References

https://www.incibe.es/en/incibe-cert/notices/aviso/multiple-vulnerabilities-softdial-contact-center

Affected products (1)

cpe:2.3:a:sytel:softdial_contact_center:-:*:*:*:*:*:*:*

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