How severe is CVE-2025-2494?

CVE-2025-2494 has a CVSS 3.x base score of 9.8, rated critical severity. It is exploitable over network with low attack complexity, requires no privileges and no user interaction. Impact on confidentiality is high, integrity high, and availability high.

Is CVE-2025-2494 being actively exploited?

It is not currently listed in CISA's KEV catalog. Its EPSS exploit-prediction score is 1% (44th percentile), an estimate of the probability of exploitation in the next 30 days.

What products are affected by CVE-2025-2494?

CVE-2025-2494 affects Sytel Softdial Contact Center. See the affected-products list for the exact vulnerable versions.

How do I fix CVE-2025-2494?

Review the linked vendor and NVD advisories for patched versions and mitigations, then upgrade or apply the recommended workaround. Given its critical severity, prioritise patching exposed systems.

Does CVE-2025-2494 have an EU (EUVD) identifier?

Yes. CVE-2025-2494 is tracked in the ENISA EU Vulnerability Database (EUVD) as EUVD-2025-7570.

When was CVE-2025-2494 published?

CVE-2025-2494 was published on 2025-03-18 and last updated on 2026-06-17.

CVE-2025-2494

CVE-2025-2494 is a critical-severity vulnerability in Sytel Softdial Contact Center with a CVSS 3.x base score of 9.8. It is not currently listed as actively exploited by CISA, and its EPSS exploit-prediction score is low. The underlying weakness is classified as CWE-434.

Key facts

Severity: Critical (CVSS 3.x base score 9.8)
CVSS v4: 8.7
EPSS exploit prediction: 1% (44th percentile)
Actively exploited: Not listed in CISA KEV
EU (EUVD) id: EUVD-2025-7570
Weakness: CWE-434
Affected product: Sytel Softdial Contact Center
Published: 2025-03-18
Last modified: 2026-06-17

Description

Unrestricted file upload to Softdial Contact Center of Sytel Ltd. This vulnerability could allow an attacker to upload files to the server via the ‘/softdial/phpconsole/upload.php’ endpoint, which is protected by basic HTTP authentication. The files are uploaded to a directory exposed by the web application, which could result in code execution, giving the attacker full control over the server.

Frequently asked questions

What is CVE-2025-2494?: Unrestricted file upload to Softdial Contact Center of Sytel Ltd. This vulnerability could allow an attacker to upload files to the server via the ‘/softdial/phpconsole/upload.php’ endpoint, which is protected by basic HTTP authentication. The files are uploaded to a directory exposed by the web application, which could result in code execution, giving the attacker full control over the server.
How severe is CVE-2025-2494?: CVE-2025-2494 has a CVSS 3.x base score of 9.8, rated critical severity. It is exploitable over network with low attack complexity, requires no privileges and no user interaction. Impact on confidentiality is high, integrity high, and availability high.
Is CVE-2025-2494 being actively exploited?: It is not currently listed in CISA's KEV catalog. Its EPSS exploit-prediction score is 1% (44th percentile), an estimate of the probability of exploitation in the next 30 days.
What products are affected by CVE-2025-2494?: CVE-2025-2494 affects Sytel Softdial Contact Center. See the affected-products list for the exact vulnerable versions.
How do I fix CVE-2025-2494?: Review the linked vendor and NVD advisories for patched versions and mitigations, then upgrade or apply the recommended workaround. Given its critical severity, prioritise patching exposed systems.
Does CVE-2025-2494 have an EU (EUVD) identifier?: Yes. CVE-2025-2494 is tracked in the ENISA EU Vulnerability Database (EUVD) as EUVD-2025-7570.
When was CVE-2025-2494 published?: CVE-2025-2494 was published on 2025-03-18 and last updated on 2026-06-17.

References

https://www.incibe.es/en/incibe-cert/notices/aviso/multiple-vulnerabilities-softdial-contact-center

Affected products (1)

cpe:2.3:a:sytel:softdial_contact_center:-:*:*:*:*:*:*:*

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