How severe is CVE-2025-48472?

CVE-2025-48472 has a CVSS 3.x base score of 8.1, rated high severity. It is exploitable over network with low attack complexity, requires low privileges and no user interaction. Impact on confidentiality is high, integrity high, and availability none.

Is CVE-2025-48472 being actively exploited?

It is not currently listed in CISA's KEV catalog. Its EPSS exploit-prediction score is 0% (27th percentile), an estimate of the probability of exploitation in the next 30 days.

What products are affected by CVE-2025-48472?

CVE-2025-48472 affects Freescout. See the affected-products list for the exact vulnerable versions.

How do I fix CVE-2025-48472?

Review the linked vendor and NVD advisories for patched versions and mitigations, then upgrade or apply the recommended workaround. Given its high severity, prioritise patching exposed systems.

Does CVE-2025-48472 have an EU (EUVD) identifier?

Yes. CVE-2025-48472 is tracked in the ENISA EU Vulnerability Database (EUVD) as EUVD-2025-16397.

When was CVE-2025-48472 published?

CVE-2025-48472 was published on 2025-05-29 and last updated on 2026-06-17.

CVE-2025-48472

CVE-2025-48472 is a high-severity vulnerability in Freescout with a CVSS 3.x base score of 8.1. It is not currently listed as actively exploited by CISA, and its EPSS exploit-prediction score is low. The underlying weakness is classified as CWE-863.

Key facts

Severity: High (CVSS 3.x base score 8.1)
CVSS v4: 6.9
EPSS exploit prediction: 0% (27th percentile)
Actively exploited: Not listed in CISA KEV
EU (EUVD) id: EUVD-2025-16397
Weakness: CWE-863
Affected product: Freescout
Published: 2025-05-29
Last modified: 2026-06-17

Description

FreeScout is a free self-hosted help desk and shared mailbox. Prior to version 1.8.179, there is no check to ensure that the user is disabling notifications for the mailbox to which they already have access. Moreover, the code explicitly implements functionality that if the user does not have access to the mailbox, then after disabling (enabling) notifications for this mailbox, the user will gain access to it. This issue has been patched in version 1.8.179.

Frequently asked questions

What is CVE-2025-48472?: FreeScout is a free self-hosted help desk and shared mailbox. Prior to version 1.8.179, there is no check to ensure that the user is disabling notifications for the mailbox to which they already have access. Moreover, the code explicitly implements functionality that if the user does not have access to the mailbox, then after disabling (enabling) notifications for this mailbox, the user will gain access to it. This issue has been patched in version 1.8.179.
How severe is CVE-2025-48472?: CVE-2025-48472 has a CVSS 3.x base score of 8.1, rated high severity. It is exploitable over network with low attack complexity, requires low privileges and no user interaction. Impact on confidentiality is high, integrity high, and availability none.
Is CVE-2025-48472 being actively exploited?: It is not currently listed in CISA's KEV catalog. Its EPSS exploit-prediction score is 0% (27th percentile), an estimate of the probability of exploitation in the next 30 days.
What products are affected by CVE-2025-48472?: CVE-2025-48472 affects Freescout. See the affected-products list for the exact vulnerable versions.
How do I fix CVE-2025-48472?: Review the linked vendor and NVD advisories for patched versions and mitigations, then upgrade or apply the recommended workaround. Given its high severity, prioritise patching exposed systems.
Does CVE-2025-48472 have an EU (EUVD) identifier?: Yes. CVE-2025-48472 is tracked in the ENISA EU Vulnerability Database (EUVD) as EUVD-2025-16397.
When was CVE-2025-48472 published?: CVE-2025-48472 was published on 2025-05-29 and last updated on 2026-06-17.

References

Affected products (1)

cpe:2.3:a:freescout:freescout:*:*:*:*:*:*:*:*

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