How severe is CVE-2025-48473?

CVE-2025-48473 has a CVSS 3.x base score of 4.3, rated medium severity. It is exploitable over network with low attack complexity, requires low privileges and no user interaction. Impact on confidentiality is low, integrity none, and availability none.

Is CVE-2025-48473 being actively exploited?

It is not currently listed in CISA's KEV catalog. Its EPSS exploit-prediction score is 0% (24th percentile), an estimate of the probability of exploitation in the next 30 days.

What products are affected by CVE-2025-48473?

CVE-2025-48473 affects Freescout. See the affected-products list for the exact vulnerable versions.

How do I fix CVE-2025-48473?

Review the linked vendor and NVD advisories for patched versions and mitigations, then upgrade or apply the recommended workaround.

Does CVE-2025-48473 have an EU (EUVD) identifier?

Yes. CVE-2025-48473 is tracked in the ENISA EU Vulnerability Database (EUVD) as EUVD-2025-16394.

When was CVE-2025-48473 published?

CVE-2025-48473 was published on 2025-05-29 and last updated on 2026-06-17.

CVE-2025-48473

CVE-2025-48473 is a medium-severity vulnerability in Freescout with a CVSS 3.x base score of 4.3. It is not currently listed as actively exploited by CISA, and its EPSS exploit-prediction score is low. The underlying weakness is classified as CWE-863.

Key facts

Severity: Medium (CVSS 3.x base score 4.3)
CVSS v4: 5.3
EPSS exploit prediction: 0% (24th percentile)
Actively exploited: Not listed in CISA KEV
EU (EUVD) id: EUVD-2025-16394
Weakness: CWE-863
Affected product: Freescout
Published: 2025-05-29
Last modified: 2026-06-17

Description

FreeScout is a free self-hosted help desk and shared mailbox. Prior to version 1.8.179, when creating a conversation from a message in another conversation, there is no check to ensure that the user has the ability to view this message. Thus, the user can view arbitrary messages from other mailboxes or from other conversations to which they do not have access (access restriction to conversations is implemented by the show_only_assigned_conversations setting, which is also not checked). This issue has been patched in version 1.8.179.

Frequently asked questions

What is CVE-2025-48473?: FreeScout is a free self-hosted help desk and shared mailbox. Prior to version 1.8.179, when creating a conversation from a message in another conversation, there is no check to ensure that the user has the ability to view this message. Thus, the user can view arbitrary messages from other mailboxes or from other conversations to which they do not have access (access restriction to conversations is implemented by the show_only_assigned_conversations setting, which is also not checked). This issue has been patched in version 1.8.179.
How severe is CVE-2025-48473?: CVE-2025-48473 has a CVSS 3.x base score of 4.3, rated medium severity. It is exploitable over network with low attack complexity, requires low privileges and no user interaction. Impact on confidentiality is low, integrity none, and availability none.
Is CVE-2025-48473 being actively exploited?: It is not currently listed in CISA's KEV catalog. Its EPSS exploit-prediction score is 0% (24th percentile), an estimate of the probability of exploitation in the next 30 days.
What products are affected by CVE-2025-48473?: CVE-2025-48473 affects Freescout. See the affected-products list for the exact vulnerable versions.
How do I fix CVE-2025-48473?: Review the linked vendor and NVD advisories for patched versions and mitigations, then upgrade or apply the recommended workaround.
Does CVE-2025-48473 have an EU (EUVD) identifier?: Yes. CVE-2025-48473 is tracked in the ENISA EU Vulnerability Database (EUVD) as EUVD-2025-16394.
When was CVE-2025-48473 published?: CVE-2025-48473 was published on 2025-05-29 and last updated on 2026-06-17.

References

Affected products (1)

cpe:2.3:a:freescout:freescout:*:*:*:*:*:*:*:*

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