How severe is CVE-2025-48475?

CVE-2025-48475 has a CVSS 3.x base score of 8.1, rated high severity. It is exploitable over network with low attack complexity, requires low privileges and no user interaction. Impact on confidentiality is high, integrity high, and availability none.

Is CVE-2025-48475 being actively exploited?

It is not currently listed in CISA's KEV catalog. Its EPSS exploit-prediction score is 0% (26th percentile), an estimate of the probability of exploitation in the next 30 days.

What products are affected by CVE-2025-48475?

CVE-2025-48475 affects Freescout. See the affected-products list for the exact vulnerable versions.

How do I fix CVE-2025-48475?

Review the linked vendor and NVD advisories for patched versions and mitigations, then upgrade or apply the recommended workaround. Given its high severity, prioritise patching exposed systems.

Does CVE-2025-48475 have an EU (EUVD) identifier?

Yes. CVE-2025-48475 is tracked in the ENISA EU Vulnerability Database (EUVD) as EUVD-2025-16399.

When was CVE-2025-48475 published?

CVE-2025-48475 was published on 2025-05-29 and last updated on 2026-06-17.

CVE-2025-48475

CVE-2025-48475 is a high-severity vulnerability in Freescout with a CVSS 3.x base score of 8.1. It is not currently listed as actively exploited by CISA, and its EPSS exploit-prediction score is low. The underlying weakness is classified as CWE-863.

Key facts

Severity: High (CVSS 3.x base score 8.1)
CVSS v4: 5.3
EPSS exploit prediction: 0% (26th percentile)
Actively exploited: Not listed in CISA KEV
EU (EUVD) id: EUVD-2025-16399
Weakness: CWE-863
Affected product: Freescout
Published: 2025-05-29
Last modified: 2026-06-17

Description

FreeScout is a free self-hosted help desk and shared mailbox. Prior to version 1.8.180, the System does not provide a check on which "clients" of the System an authorized user can view and edit, and which ones they cannot. As a result, an authorized user who does not have access to any of the existing mailboxes, as well as to any of the existing conversations, has the ability to view and edit the System's clients. The limitation of client visibility can be implemented by the limit_user_customer_visibility setting, however, in the specified scenarios, there is no check for the presence of this setting. This issue has been patched in version 1.8.180.

Frequently asked questions

What is CVE-2025-48475?: FreeScout is a free self-hosted help desk and shared mailbox. Prior to version 1.8.180, the System does not provide a check on which "clients" of the System an authorized user can view and edit, and which ones they cannot. As a result, an authorized user who does not have access to any of the existing mailboxes, as well as to any of the existing conversations, has the ability to view and edit the System's clients. The limitation of client visibility can be implemented by the limit_user_customer_visibility setting, however, in the specified scenarios, there is no check for the presence of this setting. This issue has been patched in version 1.8.180.
How severe is CVE-2025-48475?: CVE-2025-48475 has a CVSS 3.x base score of 8.1, rated high severity. It is exploitable over network with low attack complexity, requires low privileges and no user interaction. Impact on confidentiality is high, integrity high, and availability none.
Is CVE-2025-48475 being actively exploited?: It is not currently listed in CISA's KEV catalog. Its EPSS exploit-prediction score is 0% (26th percentile), an estimate of the probability of exploitation in the next 30 days.
What products are affected by CVE-2025-48475?: CVE-2025-48475 affects Freescout. See the affected-products list for the exact vulnerable versions.
How do I fix CVE-2025-48475?: Review the linked vendor and NVD advisories for patched versions and mitigations, then upgrade or apply the recommended workaround. Given its high severity, prioritise patching exposed systems.
Does CVE-2025-48475 have an EU (EUVD) identifier?: Yes. CVE-2025-48475 is tracked in the ENISA EU Vulnerability Database (EUVD) as EUVD-2025-16399.
When was CVE-2025-48475 published?: CVE-2025-48475 was published on 2025-05-29 and last updated on 2026-06-17.

References

Affected products (1)

cpe:2.3:a:freescout:freescout:*:*:*:*:*:*:*:*

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