How severe is CVE-2026-39384?

CVE-2026-39384 has a CVSS 3.x base score of 7.6, rated high severity. It is exploitable over network with low attack complexity, requires low privileges and no user interaction. Impact on confidentiality is low, integrity high, and availability low.

Is CVE-2026-39384 being actively exploited?

It is not currently listed in CISA's KEV catalog. Its EPSS exploit-prediction score is 0% (14th percentile), an estimate of the probability of exploitation in the next 30 days.

What products are affected by CVE-2026-39384?

CVE-2026-39384 affects Freescout. See the affected-products list for the exact vulnerable versions.

How do I fix CVE-2026-39384?

Review the linked vendor and NVD advisories for patched versions and mitigations, then upgrade or apply the recommended workaround. Given its high severity, prioritise patching exposed systems.

Does CVE-2026-39384 have an EU (EUVD) identifier?

Yes. CVE-2026-39384 is tracked in the ENISA EU Vulnerability Database (EUVD) as EUVD-2026-19740.

When was CVE-2026-39384 published?

CVE-2026-39384 was published on 2026-04-07 and last updated on 2026-06-17.

CVE-2026-39384

CVE-2026-39384 is a high-severity vulnerability in Freescout with a CVSS 3.x base score of 7.6. It is not currently listed as actively exploited by CISA, and its EPSS exploit-prediction score is low. The underlying weakness is classified as CWE-639.

Key facts

Severity: High (CVSS 3.x base score 7.6)
EPSS exploit prediction: 0% (14th percentile)
Actively exploited: Not listed in CISA KEV
EU (EUVD) id: EUVD-2026-19740
Weakness: CWE-639
Affected product: Freescout
Published: 2026-04-07
Last modified: 2026-06-17

Description

FreeScout is a free help desk and shared inbox built with PHP's Laravel framework. Prior to 1.8.212, FreeScout does not take the limit_user_customer_visibility parameter into account when merging customers. This vulnerability is fixed in 1.8.212.

Frequently asked questions

What is CVE-2026-39384?: FreeScout is a free help desk and shared inbox built with PHP's Laravel framework. Prior to 1.8.212, FreeScout does not take the limit_user_customer_visibility parameter into account when merging customers. This vulnerability is fixed in 1.8.212.
How severe is CVE-2026-39384?: CVE-2026-39384 has a CVSS 3.x base score of 7.6, rated high severity. It is exploitable over network with low attack complexity, requires low privileges and no user interaction. Impact on confidentiality is low, integrity high, and availability low.
Is CVE-2026-39384 being actively exploited?: It is not currently listed in CISA's KEV catalog. Its EPSS exploit-prediction score is 0% (14th percentile), an estimate of the probability of exploitation in the next 30 days.
What products are affected by CVE-2026-39384?: CVE-2026-39384 affects Freescout. See the affected-products list for the exact vulnerable versions.
How do I fix CVE-2026-39384?: Review the linked vendor and NVD advisories for patched versions and mitigations, then upgrade or apply the recommended workaround. Given its high severity, prioritise patching exposed systems.
Does CVE-2026-39384 have an EU (EUVD) identifier?: Yes. CVE-2026-39384 is tracked in the ENISA EU Vulnerability Database (EUVD) as EUVD-2026-19740.
When was CVE-2026-39384 published?: CVE-2026-39384 was published on 2026-04-07 and last updated on 2026-06-17.

References

Affected products (1)

cpe:2.3:a:freescout:freescout:*:*:*:*:*:*:*:*

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