CVE-2026-40497

CVE-2026-40497 is a high-severity vulnerability in Freescout with a CVSS 3.x base score of 8.1. It is not currently listed as actively exploited by CISA, and its EPSS exploit-prediction score is low. The underlying weakness is classified as CWE-79.

Key facts

Description

FreeScout is a free self-hosted help desk and shared mailbox. Prior to version 1.8.213, FreeScout's `Helper::stripDangerousTags()` removes `<script>`, `<form>`, `<iframe>`, `<object>` but does NOT strip `<style>` tags. The mailbox signature field is saved via POST /mailbox/settings/{id} and later rendered unescaped via `{!! $conversation->getSignatureProcessed([], true) !!}` in conversation views. CSP allows `style-src * 'self' 'unsafe-inline'`, so injected inline styles execute freely. An attacker with access to mailbox settings (admin or agent with mailbox permission) can inject CSS attribute selectors to exfiltrate the CSRF token of any agent/admin who views a conversation in that mailbox. With the CSRF token, the attacker can perform any state-changing action as the victim (create admin accounts, change email/password, etc.) — privilege escalation from agent to admin. This is the result of an incomplete fix of GHSA-jqjf-f566-485j. That advisory reported XSS via mailbox signature. The fix applied `Helper::stripDangerousTags()` to the signature before saving. However, `stripDangerousTags()` only removes `script`, `form`, `iframe`, and `object` tags — it does NOT strip `<style>` tags, leaving CSS injection possible. Version 1.8.213 contains an updated fix.

Frequently asked questions

What is CVE-2026-40497?
FreeScout is a free self-hosted help desk and shared mailbox. Prior to version 1.8.213, FreeScout's `Helper::stripDangerousTags()` removes `<script>`, `<form>`, `<iframe>`, `<object>` but does NOT strip `<style>` tags. The mailbox signature field is saved via POST /mailbox/settings/{id} and later rendered unescaped via `{!! $conversation->getSignatureProcessed([], true) !!}` in conversation views. CSP allows `style-src * 'self' 'unsafe-inline'`, so injected inline styles execute freely. An attacker with access to mailbox settings (admin or agent with mailbox permission) can inject CSS attribute selectors to exfiltrate the CSRF token of any agent/admin who views a conversation in that mailbox. With the CSRF token, the attacker can perform any state-changing action as the victim (create admin accounts, change email/password, etc.) — privilege escalation from agent to admin. This is the result of an incomplete fix of GHSA-jqjf-f566-485j. That advisory reported XSS via mailbox signature. The fix applied `Helper::stripDangerousTags()` to the signature before saving. However, `stripDangerousTags()` only removes `script`, `form`, `iframe`, and `object` tags — it does NOT strip `<style>` tags, leaving CSS injection possible. Version 1.8.213 contains an updated fix.
How severe is CVE-2026-40497?
CVE-2026-40497 has a CVSS 3.x base score of 8.1, rated high severity. It is exploitable over network with low attack complexity, requires high privileges and user interaction. Impact on confidentiality is high, integrity high, and availability none.
Is CVE-2026-40497 being actively exploited?
It is not currently listed in CISA's KEV catalog. Its EPSS exploit-prediction score is 0% (15th percentile), an estimate of the probability of exploitation in the next 30 days.
What products are affected by CVE-2026-40497?
CVE-2026-40497 affects Freescout. See the affected-products list for the exact vulnerable versions.
How do I fix CVE-2026-40497?
Review the linked vendor and NVD advisories for patched versions and mitigations, then upgrade or apply the recommended workaround. Given its high severity, prioritise patching exposed systems.
Does CVE-2026-40497 have an EU (EUVD) identifier?
Yes. CVE-2026-40497 is tracked in the ENISA EU Vulnerability Database (EUVD) as EUVD-2026-24052.
When was CVE-2026-40497 published?
CVE-2026-40497 was published on 2026-04-21 and last updated on 2026-06-17.

References

Affected products (1)

More vulnerabilities in Freescout

All CVEs affecting Freescout →

Other CWE-79 (Cross-site Scripting (XSS)) vulnerabilities

Browse all CWE-79 (Cross-site Scripting (XSS)) vulnerabilities →