How severe is CVE-2009-5057?

CVE-2009-5057 has a CVSS 2.0 base score of 5.0, rated medium severity.

Is CVE-2009-5057 being actively exploited?

It is not currently listed in CISA's KEV catalog. Its EPSS exploit-prediction score is 2% (74th percentile), an estimate of the probability of exploitation in the next 30 days.

What products are affected by CVE-2009-5057?

CVE-2009-5057 primarily affects Otrs. In total, 79 product configurations (CPEs) are listed as vulnerable; see the affected-products list for the exact versions.

How do I fix CVE-2009-5057?

Review the linked vendor and NVD advisories for patched versions and mitigations, then upgrade or apply the recommended workaround.

When was CVE-2009-5057 published?

CVE-2009-5057 was published on 2011-03-18 and last updated on 2026-06-16.

CVE-2009-5057

CVE-2009-5057 is a medium-severity vulnerability in Otrs with a CVSS 2.0 base score of 5.0. It is not currently listed as actively exploited by CISA, and its EPSS exploit-prediction score is low. The underlying weakness is classified as CWE-310.

Key facts

Severity: Medium (CVSS 2.0 base score 5.0)
EPSS exploit prediction: 2% (74th percentile)
Actively exploited: Not listed in CISA KEV
Weakness: CWE-310
Affected product: Otrs
Published: 2011-03-18
Last modified: 2026-06-16

Description

The S/MIME feature in Open Ticket Request System (OTRS) before 2.3.4 does not configure the RANDFILE and HOME environment variables for OpenSSL, which might make it easier for remote attackers to decrypt e-mail messages that had lower than intended entropy available for cryptographic operations, related to inability to write to the seeding file.

Frequently asked questions

What is CVE-2009-5057?: The S/MIME feature in Open Ticket Request System (OTRS) before 2.3.4 does not configure the RANDFILE and HOME environment variables for OpenSSL, which might make it easier for remote attackers to decrypt e-mail messages that had lower than intended entropy available for cryptographic operations, related to inability to write to the seeding file.
How severe is CVE-2009-5057?: CVE-2009-5057 has a CVSS 2.0 base score of 5.0, rated medium severity.
Is CVE-2009-5057 being actively exploited?: It is not currently listed in CISA's KEV catalog. Its EPSS exploit-prediction score is 2% (74th percentile), an estimate of the probability of exploitation in the next 30 days.
What products are affected by CVE-2009-5057?: CVE-2009-5057 primarily affects Otrs. In total, 79 product configurations (CPEs) are listed as vulnerable; see the affected-products list for the exact versions.
How do I fix CVE-2009-5057?: Review the linked vendor and NVD advisories for patched versions and mitigations, then upgrade or apply the recommended workaround.
When was CVE-2009-5057 published?: CVE-2009-5057 was published on 2011-03-18 and last updated on 2026-06-16.

References

Affected products (79)

cpe:2.3:a:otrs:otrs:*:*:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs:0.5:beta1:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs:0.5:beta2:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs:0.5:beta3:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs:0.5:beta4:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs:0.5:beta5:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs:0.5:beta6:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs:0.5:beta7:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs:0.5:beta8:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs:1.0:rc1:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs:1.0:rc2:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs:1.0:rc3:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs:1.0.0:*:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs:1.0.1:*:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs:1.0.2:*:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs:1.1:rc1:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs:1.1.0:rc1:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs:1.1.0:rc2:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs:1.1.1:*:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs:1.1.2:*:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs:1.1.3:*:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs:1.1.4:*:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs:1.2.0:beta1:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs:1.2.0:beta2:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs:1.2.0:beta3:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs:1.2.1:*:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs:1.2.2:*:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs:1.2.3:*:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs:1.2.4:*:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs:1.3.0:beta1:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs:1.3.0:beta2:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs:1.3.0:beta3:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs:1.3.0:beta4:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs:1.3.1:*:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs:1.3.2:*:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs:1.3.3:*:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs:2.0.0:*:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs:2.0.0:beta1:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs:2.0.0:beta2:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs:2.0.0:beta4:*:*:*:*:*:*

More vulnerabilities in Otrs

CVE-2026-48188 — Critical (CVSS 9.1): An improper Input Validation vulnerability in OTRS or ((OTRS)) Community Edition database layer module allows an…
CVE-2013-4717 — High (CVSS 8.8): Multiple SQL injection vulnerabilities in Open Ticket Request System (OTRS) Help Desk 3.0.x before 3.0.22, 3.1.x before…
CVE-2017-17476 — High (CVSS 8.8): Open Ticket Request System (OTRS) 4.0.x before 4.0.28, 5.0.x before 5.0.26, and 6.0.x before 6.0.3, when cookie support…
CVE-2017-16921 — High (CVSS 8.8): In OTRS 6.0.x up to and including 6.0.1, OTRS 5.0.x up to and including 5.0.24, and OTRS 4.0.x up to and including…
CVE-2017-16664 — High (CVSS 8.8): Code injection exists in Kernel/System/Spelling.pm in Open Ticket Request System (OTRS) 5 before 5.0.24, 4 before…
CVE-2017-15864 — High (CVSS 8.8): In the Agent Frontend in Open Ticket Request System (OTRS) 3.3.x through 3.3.18, with a crafted URL it is possible to…

All CVEs affecting Otrs →

Other CWE-310 (Cryptographic Issues) vulnerabilities

CVE-2014-7878 — Critical (CVSS 10.0): The Application Lifecycle Service (ALS) in HP Helion Cloud Development Platform 1.0, when a virtual machine is derived…
CVE-2013-3712 — Critical (CVSS 10.0): SUSE Studio Onsite 1.3.x before 1.3.6 and SUSE Studio Extension for System z 1.3 uses "static" secret tokens, which has…
CVE-2013-6952 — Critical (CVSS 10.0): The Belkin WeMo Home Automation firmware before 3949 has a hardcoded GPG key, which makes it easier for remote…
CVE-2013-6838 — Critical (CVSS 10.0): An unspecified Enghouse Interactive Professional Services "addon product" in Enghouse Interactive IVR Pro (VIP2000)…
CVE-2013-0137 — Critical (CVSS 10.0): The default configuration of the Digital Alert Systems DASDEC EAS device before 2.0-2 and the Monroe Electronics R189…
CVE-2011-5123 — Critical (CVSS 10.0): The Antivirus component in Comodo Internet Security before 5.3.175888.1227 does not check whether X.509 certificates in…

Browse all CWE-310 (Cryptographic Issues) vulnerabilities →