How severe is CVE-2024-23794?

CVE-2024-23794 has a CVSS 3.x base score of 5.2, rated medium severity. It is exploitable over network with low attack complexity, requires high privileges and user interaction. Impact on confidentiality is high, integrity low, and availability none.

Is CVE-2024-23794 being actively exploited?

It is not currently listed in CISA's KEV catalog. Its EPSS exploit-prediction score is 0% (19th percentile), an estimate of the probability of exploitation in the next 30 days.

What products are affected by CVE-2024-23794?

CVE-2024-23794 affects Otrs. See the affected-products list for the exact vulnerable versions.

How do I fix CVE-2024-23794?

Review the linked vendor and NVD advisories for patched versions and mitigations, then upgrade or apply the recommended workaround.

Does CVE-2024-23794 have an EU (EUVD) identifier?

Yes. CVE-2024-23794 is tracked in the ENISA EU Vulnerability Database (EUVD) as EUVD-2024-21247.

When was CVE-2024-23794 published?

CVE-2024-23794 was published on 2024-07-15 and last updated on 2026-06-17.

CVE-2024-23794

CVE-2024-23794 is a medium-severity vulnerability in Otrs with a CVSS 3.x base score of 5.2. It is not currently listed as actively exploited by CISA, and its EPSS exploit-prediction score is low. The underlying weakness is classified as CWE-266.

Key facts

Severity: Medium (CVSS 3.x base score 5.2)
EPSS exploit prediction: 0% (19th percentile)
Actively exploited: Not listed in CISA KEV
EU (EUVD) id: EUVD-2024-21247
Weakness: CWE-266
Affected product: Otrs
Published: 2024-07-15
Last modified: 2026-06-17

Description

An incorrect privilege assignment vulnerability in the inline editing functionality of OTRS can lead to privilege escalation. This flaw allows an agent with read-only permissions to gain full access to a ticket. This issue arises in very rare instances when an admin has previously enabled the setting 'RequiredLock' of 'AgentFrontend::Ticket::InlineEditing::Property###Watch' in the system configuration.This issue affects OTRS: * 8.0.X * 2023.X * from 2024.X through 2024.4.x

Frequently asked questions

What is CVE-2024-23794?: An incorrect privilege assignment vulnerability in the inline editing functionality of OTRS can lead to privilege escalation. This flaw allows an agent with read-only permissions to gain full access to a ticket. This issue arises in very rare instances when an admin has previously enabled the setting 'RequiredLock' of 'AgentFrontend::Ticket::InlineEditing::Property###Watch' in the system configuration.This issue affects OTRS: * 8.0.X * 2023.X * from 2024.X through 2024.4.x
How severe is CVE-2024-23794?: CVE-2024-23794 has a CVSS 3.x base score of 5.2, rated medium severity. It is exploitable over network with low attack complexity, requires high privileges and user interaction. Impact on confidentiality is high, integrity low, and availability none.
Is CVE-2024-23794 being actively exploited?: It is not currently listed in CISA's KEV catalog. Its EPSS exploit-prediction score is 0% (19th percentile), an estimate of the probability of exploitation in the next 30 days.
What products are affected by CVE-2024-23794?: CVE-2024-23794 affects Otrs. See the affected-products list for the exact vulnerable versions.
How do I fix CVE-2024-23794?: Review the linked vendor and NVD advisories for patched versions and mitigations, then upgrade or apply the recommended workaround.
Does CVE-2024-23794 have an EU (EUVD) identifier?: Yes. CVE-2024-23794 is tracked in the ENISA EU Vulnerability Database (EUVD) as EUVD-2024-21247.
When was CVE-2024-23794 published?: CVE-2024-23794 was published on 2024-07-15 and last updated on 2026-06-17.

References

https://otrs.com/release-notes/otrs-security-advisory-2024-06/

Affected products (1)

cpe:2.3:a:otrs:otrs:*:*:*:*:*:*:*:*

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