How severe is CVE-2024-6540?

CVE-2024-6540 has a CVSS 3.x base score of 5.7, rated medium severity. It is exploitable over network with low attack complexity, requires low privileges and user interaction. Impact on confidentiality is high, integrity none, and availability none.

Is CVE-2024-6540 being actively exploited?

It is not currently listed in CISA's KEV catalog. Its EPSS exploit-prediction score is 0% (30th percentile), an estimate of the probability of exploitation in the next 30 days.

What products are affected by CVE-2024-6540?

CVE-2024-6540 affects Otrs. See the affected-products list for the exact vulnerable versions.

How do I fix CVE-2024-6540?

Review the linked vendor and NVD advisories for patched versions and mitigations, then upgrade or apply the recommended workaround.

Does CVE-2024-6540 have an EU (EUVD) identifier?

Yes. CVE-2024-6540 is tracked in the ENISA EU Vulnerability Database (EUVD) as EUVD-2024-47615.

When was CVE-2024-6540 published?

CVE-2024-6540 was published on 2024-07-15 and last updated on 2026-06-17.

CVE-2024-6540

CVE-2024-6540 is a medium-severity vulnerability in Otrs with a CVSS 3.x base score of 5.7. It is not currently listed as actively exploited by CISA, and its EPSS exploit-prediction score is low. The underlying weakness is classified as CWE-790.

Key facts

Severity: Medium (CVSS 3.x base score 5.7)
EPSS exploit prediction: 0% (30th percentile)
Actively exploited: Not listed in CISA KEV
EU (EUVD) id: EUVD-2024-47615
Weakness: CWE-790
Affected product: Otrs
Published: 2024-07-15
Last modified: 2026-06-17

Description

Improper filtering of fields when using the export function in the ticket overview of the external interface in OTRS could allow an authorized user to download a list of tickets containing information about tickets of other customers. The problem only occurs if the TicketSearchLegacyEngine has been disabled by the administrator. This issue affects OTRS: 8.0.X, 2023.X, from 2024.X through 2024.4.x

Frequently asked questions

What is CVE-2024-6540?: Improper filtering of fields when using the export function in the ticket overview of the external interface in OTRS could allow an authorized user to download a list of tickets containing information about tickets of other customers. The problem only occurs if the TicketSearchLegacyEngine has been disabled by the administrator. This issue affects OTRS: 8.0.X, 2023.X, from 2024.X through 2024.4.x
How severe is CVE-2024-6540?: CVE-2024-6540 has a CVSS 3.x base score of 5.7, rated medium severity. It is exploitable over network with low attack complexity, requires low privileges and user interaction. Impact on confidentiality is high, integrity none, and availability none.
Is CVE-2024-6540 being actively exploited?: It is not currently listed in CISA's KEV catalog. Its EPSS exploit-prediction score is 0% (30th percentile), an estimate of the probability of exploitation in the next 30 days.
What products are affected by CVE-2024-6540?: CVE-2024-6540 affects Otrs. See the affected-products list for the exact vulnerable versions.
How do I fix CVE-2024-6540?: Review the linked vendor and NVD advisories for patched versions and mitigations, then upgrade or apply the recommended workaround.
Does CVE-2024-6540 have an EU (EUVD) identifier?: Yes. CVE-2024-6540 is tracked in the ENISA EU Vulnerability Database (EUVD) as EUVD-2024-47615.
When was CVE-2024-6540 published?: CVE-2024-6540 was published on 2024-07-15 and last updated on 2026-06-17.

References

https://otrs.com/release-notes/otrs-security-advisory-2024-07/

Affected products (1)

cpe:2.3:a:otrs:otrs:*:*:*:*:*:*:*:*

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